MeetUrNeed | Blank

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Refund Policy

MeetUrNeed is absolutely transparent with our coustomers. Mentioned below is a comprehensive list of pricing for certain scenarios after you have created your booking.

Cancellation Cancellation made more than 6hrs before booking start: ₹100
Cancellation made within 6hrs of booking start: 50 % of Booking Fee
Cancellation made within 2hrs of booking time: 75% of the Booking Fee
Cancellation made after booking start: No Refund
Note: (Cancellation refund will be done through the original payment method within 7- 10 working days)
Reschedule before start Modifications made more than 6hrs before booking start: ₹50
Modifications made within 6-2 hrs of booking start: ₹50 or 10% of the booking (which so ever is greater)
Modification made within 2-1 hrs of booking start: ₹100 or 20% of the booking (which so ever is greater)
Extension Charges Extension before start time: ₹50 extra plus the normal charges for the period extended
Extension post start time: ₹250 extra plus the normal charges for the period extended
Please note that extension is subject to vehicle availability
Extension charges should be paid fully in either cash or through online payment methods in order to extend the booking successfully.
Shortening post start No refunds would be provided in this case
Late Return Non Geared Scooters: First 2 hours of delay would be charged at ₹100 + hourly rates
KTM and Dominar: First 2 hours of delay would be charged at ₹300 + hourly rates
Royal Enfield: First 2 hours of delay would be charged at ₹250 + hourly rates
All Other Bikes: First 2 hours of delay would be charged at ₹200 + hourly rates
Post 2 Hours, subsequent hourly charges will be applicable on weekdays (Mon–Fri)
On weekends(Sat-Sun) - next 24 hour rental will be charges post 2 hours of late return.

Note :

List of penalties that can be applicable if rider violate terms mentioned

Traffic and Parking violations Full payment of fines + ₹500 per 30 days late in payment
No Show Bookings would stand cancelled if after 4 hours of booking start time the customer still doesn’t show up. No refunds would be applicable
Overspeeding >= permissible limit for that segment Initially two warnings, then charged at ₹ 200 for overspeeding 3rd time. Beyond 3rd warning a Penalty of ₹500 is charged (over and above any government fines that may have been levied)
OVERSPEEDING LIMITS
Non Geared Scooters: 75km/hour
RE, CBR and Avenger: 100km/hour
KTM and Dominar: 110km/hour
All Other vehicles: 90km/hour
Key/Helmet not returned at end of reservation ₹800 for each
₹500 for key
Vehicle Damage Insurance claim will only be taken in case the estimate is above INR 10,000/-
In case of the repair estimate is more than INR 10,000 - the customer has to bear
1. The amount which is not covered under insurance claim
2. Rental amount for the number of days taken for repair
Entire claim amount has to be paid by the customer upfront. MeetUrNeed will refund the amount claimed under insurance to the customer, as when the claim process is completed.
Towing and Impounding No cost will be charged to customer if caused by vehicle failure & full cost to be charged to customer if caused by user negligence.
Helmet One helmet is provided by MeetUrNeed. Pillion rider helmets are subject to availability.
GPS Holder In case the GPS holder is missing or broken/damaged, a penalty of INR 500 will be levied on the rider.
Petrol MeetUrNeed does not provide fuel. The tariff mentioned is exclusive of fuel. MeetUrNeed provides one litre fuel while delivery of vehicle and expects the rider to return the same amount of fuel while returning the vehicle. In case there is excess fuel in the vehicle at the time of return, MeetUrNeed is not liable for any refunds for the same.
In case there is shortage of fuel in the vehicle, the fuel charges as applicable have to be borne by the rider.
Operating Hours All our hub stations are operational from 09:00 AM to 09:00 PM, all seven days a week. All pickup/return should be completed maximum before 09:00 PM. In case the rider fails to pickup/return the vehicle by 09:00PM, the pickup/return will take place on the next day and the applicable charges will be levied on the rider. No pickup/return request will be entertained post 09:00 PM.
Misconduct Any misconduct with the station executive by the rider under the influence of alcohol or otherwise will result in cancellation of booking. The rider will not be liable to any refunds in such case.

Exceptions

  1. In the event the rider is found to be under the influence of alcohol during a booking, the rider will be held liable for 100% of the vehicle damage bill as per the invoice received from the vehicle workshop
  2. The rider will be liable for 100% of the entire vehicle damage bill in the event that the vehicle workshop and/or insurance company deem the damage to be consequential in nature (this will be clearly stated in the accident report). Consequential damage occurs when the rider continues driving even after an external vehicle impact, thereby severely undermining the condition of the vehicle.
  3. In the event of a puncture to the Vehicle’s tyres during such time the Vehicle is in the customer’s possession (including change of tyre tube and similar), the customer shall be liable to repair the same, or pay the cost of repair to MeetUrNeed.

Responsibility for Payment:

  1. Payments by riders shall be made with his/her credit card, debit card, E-wallets or cash. The rider is under obligation to ensure that the account from which the amounts are to be collected have sufficient funds or credit available to cover any charges. Rider is solely responsible for any associated bank or credit card charges or fees. Rider may be charged a processing fee for a declined credit or debit card payment.
  2. In the event the rider defaults on any payments, MeetUrNeed is entitled to charge reminder fees and default interest in accordance with the provisions of the law. In addition, MeetUrNeed may utilize third parties to collect amounts owed to MeetUrNeed by a rider.
  3. With all fees mentioned above, MeetUrNeed reserves the right to prohibit a rider from making a subsequent reservation until all outstanding fees in the rider's account have been paid in full. In the event a fee is incurred, riders will receive an invoice from MeetUrNeed that will have detailed payment instructions.

Collision or other incident:

  1. Rider will be responsible for all towing and impounding charges associated with a collision.
  2. Rider will be responsible for all towing and impounding charges caused by rider failure.
  3. MeetUrNeed will be responsible for all towing and impounding charges caused by vehicle failure.
  4. Rider will be responsible for all towing and impounding charges caused by rider failure.
  5. Rider will be responsible for all applicable damages and costs, including those in excess of the applicable Damage Fee, arising from the rider's failure to comply with the terms of the Agreement and/or a violation of the law.
  6. Riders are responsible for paying all tolls at the time they are due.